Contact us with Patchs
You can contact a doctor, nurse or other healthcare professional online using a website called Patchs.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the Patchs service
- phone us on 01744 624200
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Patchs service
- phone us on 01744 624200
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Other ways to get help
Urgent appointments
If you need an urgent appointment you will be seen the same day but we cannot guarantee that you will see the doctor of your choice.
Text message reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out this consent form (PDF).
Chaperone policy
See information on our chaperone policy.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01744 624200 during opening times
If you need help when we are closed
If you need medical help now, please call 01744 624200 and you will be diverted to St Helens Rota our out of hours service. On PLT days you will be transferred to NHS111 for the afternoon and then after 6:30pm will switch over to St Helens Rota.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you require a home visit please call reception on 01744 624200 before 11am if possible.
You may only request a home visit if you are housebound or too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and they will also decide how urgently a visit is needed.